All Sony Online Entertainment services, games, forums and web sites are currently offline. This downtime relates to the recent Playstation Network intrusion. No ETA is available at this time. Here is the notice from Station.com:
Dear valued SOE Customers,
We have had to take the SOE service down temporarily. In the course of our investigation into the intrusion into our systems we have discovered an issue that warrants enough concern for us to take the service down effective immediately. We will provide an update later today (Monday).
During the downtime you are welcome to join us in ZAM's IRC chat. Feldon of EQ2Wire also has set up a ZAM IRC java applet that you can use.
UPDATE: A press release was posted on SOE's web site around 3:40pm PDT.
Its just a game but still i miss my guild maybe its sad that but its true some of the best players humans or whatever i even met in life i meet in EQ am i lucky yes iam . i have a wfie and kids a cat a dog a house and a job allthat takes up time, But there is allways time to play on FV with the guild clever cool kind friends online. yes i have other things to do while this mess is being sorted ofc but i miss my guild Iam sure sony gonna take this attack and use it for the common good for all of us in the furture.
with kind regards
crusherinc a proud SK
I hope Sony will start providing more information on the status of the breach and the repairs to that breach, including and estimated time that they will be back on-line. I will continue to support Sony not only with my words of encouragement, but I will continue to play the game that has given me so much enjoyment â€“ even when the mob wins the fight. Ha Ha.
90 Wizard (Fironia Vie)
It is pretty simple what all the angry fuss is about. People who are raging arent mad cause they feel they are wasting money- they are mad because they are obsessed with this game and DONT HAVE A LIFE. If you turn into a psycho and send SOE hate messages about how you are going to cancel and go to WoW (like they or any of us care) all because you are out of playing a GAME for a few days or however long it takes, you have real problems. You are probably the same tools I see running around showing off all your gear and bragging you are the TOP tank or the TOP healer because it validates the rest of your pathetic real life.
SO stop with the hateful messages about how SONY is so incompetent!! They are doing their best!! Blame the hackers who also have no lives who get off on this! The only thing you are accomplishing by complaining is making yourself look like a loser! PEACE
Laundry done. check list getting shorter.
Edited, May 11th 2011 12:04am by namdaruluclin
I am curious as to how SOE is going to compensate all of us that play EQ II Extended? (Game account rules are dif. for the Extended Version) I am on a gold account and pay the $15 a month. I had shown concern to SOE for a totally dif issue long ago and they said that even though I'm a Gold Account Member they cant compensate a dollar value (reduce monthly rate ect.) because EQ II Extended is essentially free.
I just came back to the game and deactivated my accounts, and upgraded expansions. I could care less about free time....I want a refund on the expansions and my sub time, because the game hasn't worked for a continuous 72 hours since I got back. I'm going to go find a game that works. And if they won't give it to me, I'll dispute those charges with my bank. Charging for services not rendered is exactly what that is for.
Who do we see about the class-action lawsuit when we find out our info was leaked?
I dont care if you are embarrassed of the situation or whatever the case may be. We, the costomers of Sony have a right to know what is going on. Not hear it from other sources, rumors of what may be happening. After all if it wasnt for us, your customers, you wouldnt have this billion dollar company.
And i'm only getting aggrivated because you said over 11 hours ago you would post an update and here we still sit waiting for an update from you. Jumping from site to site to find any imformation we can that, SHOULD BE coming from you.
We respectfully pay our monthly subscription to you, have some respect back towards your loyal customers and keep us updated please.
May 2, 2011
Dear Valued Sony Online Entertainment Customer:
Our ongoing investigation of illegal intrusions into Sony Online Entertainment systems has discovered that hackers may have obtained personal customer information from SOE systems. We are today advising you that the personal information you provided us in connection with your SOE account may have been stolen in a cyber-attack. Stolen information includes, to the extent you provided it to us, the following: name, address (city, state, zip, country), email address, gender, birthdate, phone number, login name and hashed password.
After the way SOE has treated not only it's customers but also employee's over the years most will say this is not a big shock. Although I don't condone the hackers actions I can see why they took a shot at Sony and believe there are probably many who wish they could have done the same.
Bottom line is this is the same old Sony, they are just finally getting called on their actions (or again, the lack thereof) and flamed for their response to the attack.
Services will be restored, Sony will try and make amends and save the customers they can. How big of a hit they take, the affects of this whole situation on Sony and it's customer base is yet to be seen. I can tell you that our family (like many others I'm sure) will go back to using Sony because of the hardware, software and years invested with Sony and it's products/services. Sony is just the big dog in the kennel on a few diffferent fronts, and until a bigger better dog comes along most will stay in Sony's kennel, no matter how deep the sh*t gets.
While others here a bit more sanguine about identity theft and potential fraudulent charges, I have neither the time, nor desire to experience them.
If SOE survives this and brings back EQ2 I think I will be paying with game cards from now on.
Edited, May 2nd 2011 5:29pm by EQEsq
Most CC issuers have profiles of what your normal activity is. If it deviates, they'll call you.
Lee of Povar
Blade Dancer Skyai Blue'Seas the Dreamer
Windcaller Myrahi Shadowstorm the Earthwarden
Arcanist Fyrebloom Shadowflame the Trickster
Priestess Idaari Shadowshifter the Adventurous
Knight Vylea Shadowlight of the Truthbringer
<Council of Dragons> of Fennin Ro (Cazic Thule}
But, it seems that if they were on the ball, it wouldn't have come to this. SoE could at least try to make a half-hearted effort at damage control. Even calling them doesn't get answers. On the website, I get, "We'll update you later today. Over the phone, I got, "I can't answer that." And, "I'm not sure." And, "Check back in a few hours."
when i get online on internet explorer even with the best security, i sometimes still get a virus. living on a planet full of real people, there are always idiots who want to see if they can "do it" so they hack and make viruses and try to create havoc. why? who knows-- guess it is for the challenge. as far as sony layoffs-- what company doesn't have layoffs, especially when they decide to change their direction and focus on a specific area of their business. after all, when a company gets spread too thin trying to be everything to everybody, they become less effective. by specializing they can offer a better product and better service. that means cutting back in areas that are no longer effective or profitable for them or that doesn't fit the direction they want to go. it's called business and happens when companies reconstruct their goals and reassess where they want to take their company.
business information and account information is always a risky thing no matter how good the encryption is. there is no such thing as fail-proof or total security. there is always someone somewhere who is trying to hack it-- especially with a company as high profile as sony. that doesn't make it ok-- but could anyone really have done better? can you guarantee complete safety? no one can -- not in today's world.
i prefer4 to be realistic -- and hope for the best outcome.
Compute safer. Switch to Firefox.
Lee of Povar, formerly Quellious
Tell us what's going on, tell us how long it's going to take to fix it. NOW.
Yankees Rule...On My Tool. GO SOX!!!
It is likely that this downtime is just them being cautious and covering all their bases...and that they aren't telling us that it has been compromised because they don't know that it has.
Some people have called the Customer Service line already and the Accounting Department has said that they have not been notified of any issues of fraud - but that is about the only thing they have to say right now.
Funny thing about crass action suits and the supreme court, the new finding makes it almost impossible to file a suit against a company that has a arbitration clause in their agreement.....have you read the terms of financial agreement lately for SOE?
As far as the hackers go, hope they catch then and waterboard them.
Edited, May 2nd 2011 4:47pm by eq2ctplayer
I guess I won't bother now. :p
Sony Online Entertainment, known for creating massive multi-player games such as EverQuest and The Matrix Online, suspended service Sunday night, according to a statement Monday.
"In the course of our investigation into the intrusion into our systems we have discovered an issue that warrants enough concern for us to take the service down effective immediately," the statement said.
Two weeks ago, an attack on Sony's PlayStation Network and Qriocity music service exposed the personal information of 77 million customers accounts. Sony apologized and disclosed Saturday that 10 million credit card accounts may have been compromised during the security breach.
The company will give affected customers 30 days of free access to its Qriocity music-streaming service as well as 30 days of access to its PlayStation Plus online game service. The company will also provide credit card protection services to relevant customers, Kaz Hirai, Sony's executive deputy president, said during a news conference on Saturday.
The company has drawn the ire of both customers and lawmakers since the initial attack. A congressional subcommittee last week demanded answers to a detailed list of questions regarding security concerns, including when the breach occurred, how much data was stolen and why Sony waited a week before it notified customers.
Consumers have filed at least two lawsuits in California against Sony and are seeking federal class-action status.
LA Times report
Why didnt they just say ..
"Hey, problems with your old cc? Maybe SOE revealed your details along with those of 76,999,999 other customers? Make the break and switch to Brand New CC now!"
edit += typo correction
Edited, May 2nd 2011 4:07pm by Footstep5
10mil out of 77 mill across all Sony networks sounds pretty hopeful. Besides it sounds like some peeps trying to settle a beef with Sony and not out to rip-off the customers.
I am far from gullible and would usually join in on a gripe session about Sony but not this time. They know they crapped their pants now let them be to clean it up.
Edited, May 2nd 2011 4:53pm by UnlicensedFish
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